Privacy Policy

Introduction and Scope

Nuvrialothane ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website Nuvrialothane.sbs, use our IT learning platform services, or interact with us in other ways.

This policy applies to all users of our platform, including students, instructors, and visitors to our website. By accessing our services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of information in accordance with this policy.

We operate under Malaysian privacy laws, including the Personal Data Protection Act 2010 (PDPA), and maintain compliance with international standards to ensure your data receives comprehensive protection regardless of your location.

Information We Collect

We collect several types of information from and about users of our platform. Understanding what information we gather helps you make informed decisions about sharing your data with us.

We also collect information automatically through cookies and similar tracking technologies. This includes your browsing patterns, time spent on different pages, and interaction with our course materials. This data helps us understand how you use our platform and allows us to make improvements.

When you participate in our community forums or submit feedback, we collect the content of your posts and any additional information you choose to share. We encourage users to be mindful of the personal information they include in public areas of our platform.

How We Use Your Information

Your information serves specific purposes that directly benefit your learning experience and help us maintain a secure, effective platform. We believe in transparency about how your data works for you.

1. Service Provision: Creating and managing your account, enrolling you in courses, tracking your progress, and providing personalized learning recommendations based on your interests and performance.
2. Communication: Sending course updates, important announcements, technical notifications, and responding to your support requests in a timely manner.
3. Payment Processing: Managing course payments, issuing refunds when applicable, and maintaining billing records for accounting purposes.
4. Platform Improvement: Analyzing usage patterns to enhance our course content, user interface, and overall platform functionality.
5. Security and Fraud Prevention: Monitoring for suspicious activity, preventing unauthorized access, and maintaining the integrity of our learning environment.
6. Legal Compliance: Meeting regulatory requirements, responding to legal requests, and protecting our rights and the rights of our users.

We never sell your personal information to third parties for marketing purposes. Any use of your data is directly related to providing you with better educational services or maintaining platform security and functionality.

Information Sharing and Disclosure

We share your information only in specific circumstances and with trusted partners who help us deliver our services. Transparency in our sharing practices helps you understand who might have access to your data and why.

All third-party service providers are carefully vetted and required to sign data processing agreements that ensure they handle your information with the same level of protection we provide. They can only use your data for the specific services they provide to us.

We never share your personal information for advertising purposes with social media platforms or marketing companies. Your learning data and personal details remain within our educational ecosystem unless you explicitly consent to broader sharing.

Data Security Measures

Protecting your information is a top priority. We employ multiple layers of security to safeguard your data against unauthorized access, alteration, disclosure, or destruction.

Our security team monitors our systems around the clock for suspicious activity. We maintain incident response procedures and will notify affected users promptly if a data breach occurs, in accordance with Malaysian PDPA requirements and international best practices.

While we implement strong security measures, no system is completely immune to threats. We encourage users to choose strong passwords, enable two-factor authentication when available, and report any suspicious account activity immediately.

Your Privacy Rights

You have significant control over your personal information. Malaysian privacy laws grant you specific rights regarding your data, and we're committed to making these rights accessible and easy to exercise.

To exercise any of these rights, contact our privacy team using the information provided at the end of this policy. We'll respond to your request within 30 days and may need to verify your identity before processing certain requests.

You can also manage many aspects of your data directly through your account dashboard, including updating contact information, adjusting communication preferences, and downloading your course progress reports.

Data Retention and Deletion

We retain your information only as long as necessary to provide our services, comply with legal obligations, and maintain legitimate business interests. Different types of data have different retention periods based on their purpose and legal requirements.

When data reaches the end of its retention period, we securely delete or anonymize it using industry-standard methods. Some information may be retained in anonymized form for statistical analysis and platform improvement purposes.

If you delete your account, we'll begin the data deletion process within 30 days. Some information may be retained longer if required by law or to protect legitimate business interests, such as preventing fraud or resolving disputes.

International Data Transfers

While our primary operations are based in Malaysia, some of our service providers and technology infrastructure may be located in other countries. When we transfer your data internationally, we ensure appropriate safeguards are in place.

We only transfer data to countries with adequate data protection laws or to organizations that have implemented appropriate contractual protections. All international transfers comply with Malaysian PDPA requirements and international data protection standards.

Cloud storage and processing may occur in data centers located in Singapore, Australia, or other Asia-Pacific regions with strong privacy protections. We maintain contracts with all service providers that include data protection clauses and require them to protect your information according to our standards.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze website traffic. Understanding how these technologies work helps you make informed choices about their use.

You can control cookie settings through your browser preferences. However, disabling certain cookies may limit some features of our platform. We don't use cookies for advertising tracking or sharing data with advertising networks.

We also use web beacons and similar technologies in our email communications to track delivery and engagement. This helps us improve our communication effectiveness and ensure important messages reach you.

Children's Privacy

Our platform is designed for adult learners and professionals. We don't knowingly collect personal information from children under 13 years of age. If you're under 18, please have a parent or guardian review this Privacy Policy with you before using our services.

If we discover that we've inadvertently collected information from a child under 13, we'll delete that information promptly. Parents or guardians who believe their child has provided personal information to us should contact us immediately.

For users between 13 and 18 years old, we recommend parental involvement in account creation and course selection. Some advanced technical courses may contain content more appropriate for adult learners.

Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We'll notify you of any material changes through email or prominent notices on our platform.

Minor updates, such as clarifications or contact information changes, may be made without advance notice. We encourage you to review this policy periodically to stay informed about how we protect your information.

Your continued use of our services after any policy changes indicates your acceptance of the updated terms. If you disagree with any changes, you may close your account and discontinue using our services.